We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@matchlessfindis.com Please note that returns will need to be sent to the following address: "To initiate a return, please contact us at info@matchlessfinds.com. We will provide you with the return address and detailed instructions."

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@matchlessfinds.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@matchlessfinds.com.

Return & Refund Policy

At Marchless Finds, we take pride in offering authentic, one-of-a-kind antique and vintage rugs. Each piece is carefully inspected, photographed, and described in detail before being listed for sale.

Important Note on Pricing

If you paid customs duties or import taxes upon delivery, please note that these are separate charges imposed by your country and are not refundable by us.

Returns

We accept returns within 14 days of delivery under the following conditions:

• The item must be returned in its original condition, unused, and unaltered.

• The rug must not show signs of damage, wear, washing, or modification after delivery.

• The buyer is responsible for return shipping costs and insurance.

Because our rugs are one-of-a-kind antique pieces, returns are accepted only if the item is not as described or arrives damaged.

Non-Returnable Items

Returns will not be accepted for:

• Change of mind

• Color variations due to screen or lighting differences

• Minor age-related characteristics consistent with antique rugs

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method within 5–7 business days.

• Original shipping costs are non-refundable.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will work with you to resolve the issue promptly.

Questions

If you have any questions before or after your purchase, please feel free to contact us. We are always happy to assist.